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FAQ (Frequently Asked Questions)
Now Under Construction
We are in the process of setting up a comprehensive FAQ page to better help our customers. We hope this will answer some of the common questions regarding the ordering and delivery process.
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Are your curtains imported?
Are curtains ready to ship?
What fabric do you use?
What options do I have to create my own look?
Which style will look right on my windows?
I need help in choosing the right curtain.
What if I need a different size?
Can I return an order?
Can I get samples of the fabric before ordering?
Are the dye lots always the same?
What are the washing instructions?
Why was my credit card charged before shipment?
What is the delivery time after I place my order?
Why does it take 4-5 weeks to get my order?
How can I track my order? NEW
What is meant by narrow, standard and wide rod pockets?
Q: Are your curtains imported?
Are your curtains imported?
A:
NO! All of our curtains are made right here in Ohio by our own team of seamstresses.
Q: Are curtains ready to ship?
I need immediately delivery. Are your curtains pre-made and stocked?
A:
No, only with the exception of certain items listed in our Sale Category. All of our curtains are made-to-order after the order is placed.
Q: What fabric do you use?
What fabric is used to make your curtains?
A:
We use premium 100% cotton homespun and premium 60-thread count muslin as the lining. We have over 130 fabric choices.
Q: What options do I have to create my own look?
Are all the curtains made the same, or do I have options for my order?
A:
You can basically build your curtain for each window beginning with the style, the fabric choice, the rod pocket size, whether you want a ruffle/header, the size of straps, etc.
Q: Which style will look right on my windows?
How do I know what style or size works for my windows?
A:
The right window treatment is generally a matter of preferance and need for privacy. Curtain styles will not always look exactly the same on every window. Our Photo Gallery is available to view snapshots from our customers. Please refer to our Tips Page to get instructions on proper measuring and size descriptions.
Q: I need help in choosing the right curtain.
How can I make sure I have made the right choice?
A:
We are more than happy to offer suggestions via email or phone consultations. Please provide as much information as possible about your window sizes and styles in question.
Q: What if I need a different size?
What if I need a different size other than what is listed in your choices?
A:
Custom projects can be created for the hard-to-fit windows. Please use the Request-a-Quote or Contact Us forms to provide information regarding your window(s). We will post a custom project description for your ordering convenience.
Q: Can I return an order?
Can I return my curtains for a refund?
A:
Our curtains and non-returnable and non-refundable except in the event of error or defect on our part. Each order is made specifically to your style, size and fabric selection. Any questions or concerns about your order should be handled before you place an order.
Q: Can I get samples of the fabric before ordering?
How can I be sure of the fabric? Can I get a sample?
A:
Yes, we provide complimentary fabric swatches to help with your selection process. In order to continue this free service, we ask that you limit your choice to 10 swatches or less.
Q: Are the dye lots always the same?
When I received my order, I noticed that the fabric was not exactly as the fabric swatch I had received. Why?
A:
Dye lots in the homespun fabrics may vary slightly from bolt to bolt.
Q: What are the washing instructions?
Can I machine wash my curtains?
A:
Yes. We recommend machine washing separately in COLD water. For added protections, add one cup of white vinegar to the first wash load to set the colors and minimize fading. Tumble dry on low heat. Dry cleaning is an option as well as periodically tumbling the curtains in the dryer with a damp rag.
Washing instructions are sent with every order.
Q: Why was my credit card charged before shipment?
My credit card was charged, but I have not received my curtains. Why?
A:
Due to the made-to-order aspect of our business, each order is pre-paid at the time the order is placed. Credit card payments will be processed at that time, not when the items are delivered.
Q: What is the delivery time after I place my order?
What is the normal delivery time after I place an order?
A:
Normal turn-around is four weeks, although that will vary depending on the size of the order and the backlog of orders in shop. Smaller orders or accessory items will normally be completed and shipped in 2-3 weeks.
Q: Why does it take 4-5 weeks to get my order?
Why does it take 4-5 weeks to complete an order?
A:
There is a process for all orders that come into our shop. As a reminder, the curtains are not imported or pre-stocked on a shelf. Fabric is ordered from our suppliers for the orders received the previous week. When the fabric arrives, each order is separated and put into queuve for processing. It will then be designated to a seamstress who is experienced in that style. The seamstress are assigned a block of orders and exchange for a new batch on a weekly basis. Some orders require additional finishing touches (drawstrings, etc.) once they are returned to the shop. Once all items are completed, they are shipped to the customer.
Q: How can I track my order? NEW
Can I track my order to check its status or know that it was shipped?
A:
NEW IN 2012! Customers who register with a user name and password can now check into their account to see the status of their order. The order will show In Process (which means we have it on our master order list), Ordered/Assigned (a) ordered through an outside supplier or b) physically in the hands of a seamstress among a current block of orders), Completed, and Shipped. Once shipped, the shipper and the tracking number will be emailed to the customer. If no email address is provided, customers may request a complimentary phone call notifying them of the shipment. ** Customers MUST register in order to use this feature. You may also use this feature to message us directly about your order.
Q: What is meant by narrow, standard and wide rod pockets?
The rod pocket sizes are listed as narrow, standard, and wide. Can you be more specific?
A:
The narrow rod pocket is generally for small round rods and measures approximately 1 - 1 1/2 inches. The standard rod pocket is approximately 2". The wide rod pocket is needed for the wider pole rods and flat continental rods. It measures approximately 3 - 3 1/4" wide.
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